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Next-Generation Support for the Intelligent Enterprise

Experience what support for the intelligent enterprise looks like and learn about SAP Support’s transition – from traditional ticket-based support to support in real-time and direct help within the application with built-in support. Gain knowledge about real-time interactions with direct access to experts from SAP, and support information that is available anytime, anywhere, and from any device. Learn how artificial intelligence and machine learning is simplifying support processes. Last but not least you will get an insight into SAP’s plans to align the support experience across the different lines of business.


  • Harald Hirsch (COO SAP Support Delivery)

Taal van de sessie



Dinsdag 2 oktober
Tijd: 10.30 – 11.10
Zaal: 22

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