The future of customer experience

The customer experience has become a key differentiator for today’s top brands. So, what will the world of customer experience look like in, let’s say, 5 to 10 years from now?

Get to know the trends and predictions about how it will affect brands and customers. Because one thing is absolutely certain though. Brands that know their customers best and map out the ‘customer adventure’ most effectively will prevail.



Dinsdag 2 oktober
Tijd: 10.30 – 11.10
Zaal: 18